Help & support

Get help without the inbox black hole.

Support is ticket-based. Send us a message and we’ll reply to the email you provide. No published support address, no automated runarounds.

FAQ

Common questions

Can’t find what you’re looking for? Send us a message.

How quickly do you respond?

We aim to reply within one business day. Security disclosures get a first response within 24 hours.

I need to cancel or change my subscription.

I found a security issue.

Where does my ticket go?

Can I talk to someone live?

I want to report an abuse or misuse of Postlane.